Duration: 1 day [but can be expanded to 2 days]

This course will help you develop the ability to understand and share the feelings of others and communicate with them more effectively. You’ll learn how to use active listening, open-ended questions, and nonverbal cues to show empathy and build rapport with others. You’ll also learn how to manage your own biases and stereotypes and how to appreciate diversity. The course will include role-playing exercises, case studies, and group discussions.


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