Customer Service

Duration: 1 day [but can be expanded to 2 days]

This course will teach you how to provide exceptional customer service, including handling customer complaints, managing expectations, and building rapport with customers. You’ll learn how to use active listening, empathy, and problem-solving techniques to resolve customer issues effectively. You’ll also learn how to handle difficult customers and provide post-sales support. The course will include role-playing exercises, case studies,and group discussions.

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